FAQ

Ordering and Wholesale
How do I place a wholesale order?

Complete the Wholesale Enquiry form on our website with your business details, delivery days and typical order size. We’ll respond within 48 hours to arrange a call, send sample packs and confirm account setup and lead times.

What are your minimum order and lead times?

We have a minimum order of £30 or there is a delivery charge, all products require a 24hour lead time apart from our sourdough which need 48hrs for use to give it the love it needs

Can I get samples before committing?

Yes. After making contact we will talk through your requirements and come out to see you.

Products and Ingredients
Do you provide ingredient lists and allergen information?

Yes. Every Packaged product will come clearly labeled with a full ingredient list with allergens clearly highlighted. Any unpackaged item such as our sourdough with have a QR code linked to all our allergen information. For severe allergies or cross‑contact concerns, contact us before ordering.

Are any products vegan or vegetarian?

Yes, Many of our Products are vegan friendly

Can you produce bespoke or adapted recipes?

We can discuss bespoke lines or any ideas you have, we are a small enough bakery to do this but we are big enough to deliver

Delivery, Stockists and Availability
Where do you deliver?

We deliver in and around the areas of Bridport, Lyme Regis, Axminster, Charmouth, Even out as far as Exmouth, But please contact us if unsure we are always looking fo new routes for the Vans.

Can I collect orders from the bakery?

Unfortunately not, the commercial nature of our bakery and the vans coming in and out means it just isn’t safe. You can however, find all our products at the Rise Market & Bakery in Bridport.

What happens if an item is out of stock?

We’ll never run out, this is something we pride ourselves on. We bake everything fresh every day. You order it, we make it; so no item will ever be out of stock.

Storage, Handling and Reheating
Do you offer frozen products and how should they be stored?

We only offer frozen products to Wholesale customers, our products are best Fresh on the day and we would like you to enjoy them like that.

What is the shelf life of fresh and frozen products?

Shelf life varies by product; fresh loaves are best within 48 hours.

Marketing, Awards and Assets
Can we use your product images and descriptions?

Our social media team work hard producing the images and descriptions they are more than happy to provide you with anything you may need.

Do you have awards or accreditations we can reference?

Yes, each of our products will have its respective Taste of the West award associated with it.

Careers, Events and Contact
Do you offer apprenticeships, tours or events?

We run occasional bakery tours and apprenticeship opportunities. Check the Careers page for current vacancies and upcoming events.

Can I order a bespoke cake or event catering?

Unfortunately not, bread is our speciality, it’s what we do best!

Who do I contact for urgent order issues?

For urgent order queries during business hours, email orders@risebakes.co or call the bakery number.

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Cookies

Effective Date: 12 May 2026

This Cookies Policy explains how Rise Bakery (“we”, “our”, or “us”) uses cookies and similar technologies on our website.

By continuing to browse or use our website, you agree to our use of cookies in accordance with this policy, subject to your cookie preferences.

1. Who We Are

This website is operated by:

RISE MARKET & BAKERY LTD
Unit 1c, Gore Cross Business Park
Bridport, DT6 3UX
Email: info@risebakes.co

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience, analyse website traffic, and support website performance.

Cookies may be:

  • Session cookies — deleted when you close your browser
  • Persistent cookies — stored on your device for a set period or until deleted

3. How We Use Cookies

We use cookies for the following purposes:

Essential Cookies

These cookies are necessary for the operation and security of our website. They enable core functionality such as page navigation and website security.

Without these cookies, parts of the website may not function correctly.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website and improve website performance.

We currently use:

  • Google Analytics

These cookies may collect information including:

  • Pages visited
  • Time spent on pages
  • Browser type
  • Device information
  • Approximate geographic location
  • Referring websites

The information collected is aggregated and anonymised where possible.

Third-Party Cookies

Some third-party services embedded on our website may place cookies on your device.

These may include:

  • Google Maps integrations
  • Google Ads services

Third-party providers may collect data in accordance with their own privacy and cookies policies.

4. Cookie Consent

When you first visit our website, you will be presented with a cookie banner allowing you to:

  • Accept cookies
  • Reject non-essential cookies
  • Manage your cookie preferences

You may update your preferences at any time through your browser settings or cookie consent tool where available.

5. Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can:

  • Delete existing cookies
  • Block cookies
  • Set alerts when cookies are being used

Please note that disabling certain cookies may affect website functionality.

You can find information on managing cookies for common browsers at:

6. International Visitors

Our website is accessible worldwide, including users in the United Kingdom, European Union, and United States.

Where required by applicable law, including the UK GDPR and EU GDPR, we obtain consent before placing non-essential cookies on your device.

7. Data Retention

Cookie duration varies depending on the cookie type and provider. Some cookies expire when you close your browser, while others remain on your device until they expire or are deleted manually.

Analytics data may be retained for a reasonable period to help us improve website performance and user experience.

8. Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect legal, technical, or operational changes.

Any updates will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Cookies Policy or how we use cookies, please contact:

RISE MARKET & BAKERY LTD
Unit 1c, Gore Cross Business Park
Bridport, DT6 3UX
Email: info@risebakes.co

Privacy Policy

Effective Date: 12 May 2026

This Privacy Policy explains how Rise Bakery (“we”, “our”, or “us”) collects, uses, and protects your personal data when you visit our website.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

This website is operated by:

RISE MARKET & BAKERY LTD
Unit 1c, Gore Cross Business Park
Bridport, DT6 3UX
Email: info@risebakes.co

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following personal data:

a. Information you provide directly

When you submit a wholesale enquiry form, we may collect:

  • Name
  • Email address
  • Phone number
  • Company or business name
  • Message content

We do not collect payment information, as no transactions take place via this website.

b. Information collected automatically

When you browse our website, we may collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website
  • Approximate location (based on IP)

c. Cookies and analytics data

We use cookies and similar technologies (see our Cookies Policy) to:

  • Understand website traffic and usage
  • Improve website performance
  • Measure advertising effectiveness

This includes tools provided by:

  • Google Analytics
  • Google Ads

3. How We Use Your Information

We use your personal data to:

  • Respond to wholesale and business enquiries
  • Provide information about our bakery and services
  • Improve website performance and user experience
  • Analyse website traffic and usage patterns
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Legitimate interests – to respond to enquiries and improve our services
  • Consent – where required for analytics and cookies
  • Legal obligation – where necessary for compliance with the law

5. How We Share Your Information

We do not sell or rent your personal data.

We may share data with trusted third parties, including:

  • Website hosting providers (WP Engine)
  • Analytics and advertising providers (Google services)
  • Email service providers used to receive and respond to enquiries

These providers only process data on our behalf and are required to keep it secure.

6. International Data Transfers

Some of our third-party providers (such as Google) may process data outside the UK or European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

7. Data Retention

We retain personal data only for as long as necessary:

  • Wholesale enquiry data: typically up to 12 months unless further communication is ongoing
  • Email correspondence: retained as long as needed for business purposes
  • Analytics data: retained according to provider defaults (e.g. Google Analytics settings)

We regularly review data to ensure it is not kept longer than necessary.

8. Careers and Recruitment

If you apply for a role with us via email:

  • Your information will be used solely for recruitment purposes
  • Applications are received directly via email
  • We do not use automated decision-making

If your application is unsuccessful, we typically retain your information for a reasonable period (up to 6 months) unless you request deletion earlier.

9. Cookies

We use cookies to improve functionality and analyse website traffic. For full details, please see our Cookies Policy.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Under data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent where applicable
  • Request data portability

To exercise any of these rights, contact us at info@risebakes.co.

12. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the UK supervisory authority:

Information Commissioner’s Office
Website: https://ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy, please contact:

RISE MARKET & BAKERY LTD
Unit 1c, Gore Cross Business Park
Bridport, DT6 3UX
Email: info@risebakes.co

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